Support

If you have problems with the VIDA application, please make sure you have used the right instructions, documents and applications on this website.

If there is an issue with VIDA, help must be obtained in the following order:

  1. 1. VIDA help documents (available on this website) and VIDA Help which is available in the VIDA application.
  2. 2. Via a TIE report (free of charge).

All discrepancies in VIDA concerning vehicles, service products, parts and accessories shall be reported via TIE. Further information is available under the TIE tab.

Technical Support
For technical assistance regarding vehicle repair or diagnostics, contact the Vehicle Technical Helpdesk Service. Please go to Workshop Support Platform and navigate to Standard Navigation > Repair Assistance Technical Support for more details on how to get support.

To contact the Vehicle Technical Helpdesk please dial the phone number for your country:

Austria 0049 322 210 97694
Belgium 0032 784 823 42
Cyprus 0035 722 007 317
Czech 0042 022 888 6944
Denmark 0049 322 210 97726
Estonia 0049 322 210 97863
Finland 0035 875 325 1120
France 0049 322 210 978 75
Germany 0049 322 210 977 17
Greece 0030 211 199 3604
Hungary 0049 322 210 97902
Iceland 0049 322 210 97916
Ireland 0035 3146 31 219
Italy 0049 322 210 97917
Latvia 0049 322 210 97863
Lithuania 0049 322 210 97863
Luxembourg 0035 220 880 694
Malta 0049 322 210 97998
Netherlands 0049 322 210 98015
Norway 0049 322 210 98065
Poland 0048 221 042 294
Portugal 0034 518 899 287
Romania 0040 376 300 156
Slovakia 0042 123 305 9437
Slovenia 0049 322 210 95753
Spain 0034 518 899 275
Sweden 0046 108 848 641
Switzerland 0041 435 083 692
United Kingdom 0044 13 2730 3577