Support

If you have problems with the VIDA application, please make sure you have used the right instructions, documents and applications on this website.

If there is an issue with VIDA, help must be obtained in the following order:

1. 1. VIDA help documents (available on this website) and VIDA Help which is available in the VIDA application.
2. 2. Via a TIE report (free of charge).

All discrepancies in VIDA concerning vehicles, service products, parts and accessories shall be reported via TIE. Further information is available under the TIE tab.

Technical Support
For technical assistance regarding vehicle repair or diagnostics, contact the Vehicle Technical Helpdesk Service. Please go to Workshop Support Platform and navigate to Standard Navigation > Repair Assistance Technical Support for more details on how to get support.

To contact the Vehicle Technical Helpdesk please dial the phone number for your country: