Support
If you have problems with the VIDA application, please make sure you have used the right instructions, documents and applications on this website.
If there is an issue with VIDA, help must be obtained in the following order:
-
1. VIDA help documents (available on this website) and VIDA Help which is available in the VIDA application.
- 2. Via a TIE report (free of charge).
All discrepancies in VIDA concerning vehicles, service products, parts and accessories shall be reported via TIE. Further information is available under the TIE tab.
Technical Support
For technical assistance regarding vehicle repair or diagnostics, contact the Vehicle Technical Helpdesk Service. Please go to Workshop Support Platform and navigate to Standard Navigation > Repair Assistance Technical Support for more details on how to get support.
To contact the Vehicle Technical Helpdesk please dial the phone number for your country:
| Austria |
0049 322 210 97694 |
| Belgium |
0032 784 823 42 |
| Cyprus |
0035 722 007 317 |
| Czech |
0042 022 888 6944 |
| Denmark |
0049 322 210 97726 |
| Estonia |
0049 322 210 97863 |
| Finland |
0035 875 325 1120 |
| France |
0049 322 210 978 75 |
| Germany |
0049 322 210 977 17 |
| Greece |
0030 211 199 3604 |
| Hungary |
0049 322 210 97902 |
| Iceland |
0049 322 210 97916 |
| Ireland |
0035 3146 31 219 |
| Italy |
0049 322 210 97917 |
| Latvia |
0049 322 210 97863 |
| Lithuania |
0049 322 210 97863 |
| Luxembourg |
0035 220 880 694 |
| Malta |
0049 322 210 97998 |
| Netherlands |
0049 322 210 98015 |
| Norway |
0049 322 210 98065 |
| Poland |
0048 221 042 294 |
| Portugal |
0034 518 899 287 |
| Romania |
0040 376 300 156 |
| Slovakia |
0042 123 305 9437 |
| Slovenia |
0049 322 210 95753 |
| Spain |
0034 518 899 275 |
| Sweden |
0046 108 848 641 |
| Switzerland |
0041 435 083 692 |
| United Kingdom |
0044 13 2730 3577 |
