Support
If you have problems with the VIDA application, please make sure you have used the right instructions, documents and applications on this website.
If there is an issue with VIDA, help must be obtained in the following order:
-
1. VIDA help documents (available on this website) and VIDA Help which is available in the VIDA application.
- 2. Via a TIE report (free of charge).
All discrepancies in VIDA concerning vehicles, service products, parts and accessories shall be reported via TIE. Further information is available under the TIE tab.
Technical Support
For technical assistance regarding vehicle repair or diagnostics you can contact the Vehicle Technical Helpdesk Service. A base Administration fee of 12 € per contact, plus a 5 € per minute will be charged.
To contact the Vehicle Technical Helpdesk please dial the phone number for your country:
| Austria |
+49 6074 303 432 |
| Belgium |
+49 6074 303 441 |
| Cyprus |
+49 6074 303 447 |
| Czech Republic |
+49 6074 303 437 |
| Denmark |
+49 6074 303 411 |
| Estonia |
+49 6074 303 412 |
| Finland |
+49 6074 303 410 |
| France |
+49 6074 303 434 |
| Germany |
+49 6074 303 430 |
| Greece |
+49 6074 303 431 |
| Hungary |
+49 6074 303 438 |
| Ireland |
+35 3146 31 219 |
| Italy |
+49 6074 303 435 |
| Latvia |
+49 6074 303 412 |
| Lithuania |
+49 6074 303 412 |
| Netherlands |
+49 6074 303 440 |
| Norway |
+49 6074 303 449 |
| Poland |
+49 6074 303 436 |
| Portugal |
+49 6074 303 443 |
| Slovenia |
+49 6074 303 439 |
| Spain |
+49 6074 303 442 |
| Sweden |
+49 6074 303 448 |
| Switzerland |
+49 6074 303 433 |
| United Kingdom |
+44 13 2730 3577 |
